Dr Charles Forsyth

Nutritional Physician

 
 

THE OFFICE  - 01737 226338

My office at my Reigate practice.

Reception is open: Monday to Thursday :  Mornings only :  9.00 - 12.30

During these times my staff are available to make appointments for my Reigate or Biolab surgeries and to answer any queries either by telephone, letter, email or in person.  If you find the telephone line busy - please keep trying, or alternatively leave a message on the answerphone or send an email.


ANSWERPHONE

The answerphone is on whenever the office is not open and when staff are here but engaged with patients or other urgent tasks.  Messages are dealt with each weekday morning (not on weekday afternoons or at weekends). Please do leave a message - if staff are here but cannot answer the phone at that moment they will phone you back asap.  The answerphone gives my home telephone number, my mobile phone number and the phone numbers of my colleague for use in emergencies if I'm not available.


E-MAIL

If you would like to contact us by e-mail, our address is:

office@dr-forsyth.com


BOOKING APPOINTMENTS   -   01737 226338

If you wish to make an appointment for any of my clinics, please telephone my office on Monday, Wednesday and Thursday mornings or Tuesday afternoons. 


SURGERIES

Reigate: Tuesday, Wednesday.

Biolab Medical Unit: Thursday.


CONSULTATIONS

Consultations are by appointment only.

The appointment system runs on multiples of 10 minutes; follow-up visits are usually for 30 - 60 minutes, but you are welcome to book longer ones.

A new patient appointment is for 90 minutes, but if you would prefer a longer one, please request this when you phone to make the appointment.


Although I do my best to keep to the appointment times, due to the holistic nature of my work, I quite often run late - please be understanding and allow for this in your schedule.


TELEPHONE CONSULTATIONS

Please telephone the office (01737 226338) Monday, Wednesday or Thursday mornings or Tuesday afternoons to arrange a suitable time to speak to me.  Please be aware that I charge my usual hourly rate for telephone consultations.


EMAILS

Emails are definitely not the best way to communicate with me. 

I am almost constantly overloaded with emails and they have become the bane of my life!

Do not expect rapid replies - you will be lucky if you receive a reply from me in less than a week - sometimes much longer.

• Please be considerate - do not email me unless you have to. Telephoning my office is always your first option.

• Do not send me information that can wait until you can bring it to your next appointment.

• If I have asked you for copies of reports or test results - please send them by post (unless specifically requested otherwise).

• Please be aware that I make a charge for any email that requires a reply - and the charge is based on my hourly rate.  It takes me longer to put something in print than it does to speak it - so telephone consultations may be more cost effective!

• I have to have a priority system - first priority is booked face to face consultations, second priority is booked telephone consultations, next is doing the casework outstanding from these consultations and then if I have any time in my day I will try and deal with some emails.


EMERGENCIES


Monday to Thursdays: please telephone my secretary (01737 226338) in the morning to make an urgent appointment or to arrange a suitable telephone consultation time. 


At other times: please ring me on my mobile phone: 07802 293006 - but please only in truly urgent situations, remembering that I may be with a patient.  If you are not able to contact me, please telephone your GP or NHS Direct.


Holiday cover: when I am holiday, please contact my colleagues:

Dr Jonathan Hardy 02392 471757  (for homeopathy), or

Dr David Owen 01962 856310 (for homeopathy).

Dr Jenny Goodman 0208 216 3751 (for ecological medicine).


It is essential that you are registered with an NHS GP, as I am not able to offer a guaranteed emergency service and home visits are very rarely possible.


DISABLED ACCESS

Please ring the office to let us know your requirements at least 24 hours before your appointment.  If we cannot meet your needs on the premises, a home visit can be arranged.


Reigate Practice - North Cottage

Access to the surgery is across a gravel drive, but it is possible to park within a few meters of the front door.  There is wheelchair access into the waiting room and consulting rooms, but it is not possible to take one into the toilet. 


Central London Practice - Biolab

Wheelchair access is good - but please let Biolab know the day before so they can have the ramp ready for you when you arrive.


CHILDREN

Children, who are old enough, are welcome to stay in the waiting rooms unsupervised when necessary, but remain the responsibility of their parent / guardian.  There may not always be a member of staff around.  If attending for a new patient appointment, please try and bring a spare adult if bringing a child under seven years old - taking a detailed history can be difficult if they require a lot of attention


Reigate Practice

Please note that the waiting room door opens directly onto the drive where cars may be manoeuvring, and from which there is access to Dovers Green Road and the garden where there is a pond.


Central London Practice - Biolab

The waiting area opens directly onto the reception area, which in turn opens into a hallway.


YOUR TREATMENT

Please note that my areas of expertise are homeopathic medicine (I am a Fellow of the Faculty of Homeopathy) and nutritional medicine, allergy and environmental medicine (and am a member of the British Society for Ecological Medicine).  I am a generalist, like your GP, in that I see all ages and types of problems, and refer patients to specialists for expert assessment and treatment where appropriate.


CHAPERONE

I am not able to provide a chaperone for physical examinations.  If you think you may require a chaperone, please bring someone who can act in this capacity.


FEES

Most fees are according to my hourly rate, which at present is £210 in Reigate and £230 at Biolab.  The fee charged is for the time actually taken - I will endeavor to let you know when we are approaching the end of our time booked.  These fees include:


Face to Face Consultations

  1. New patient appointments are usually booked for 90 minutes, which in Reigate is therefore £315 and at Biolab is £345. 

  2. Longer consultations and over-run time are charged according to my hourly rates.

• Follow up consultation duration is as required, commonly 30, 40 or 60 minutes, but may be booked for longer.


Telephone Consultations

These are booked according to estimated requirement and charged at my hourly rates.


Correspondence

Letters, emails, medical reports, summaries, action plans, referral letters, prescriptions, etc. are charged at my hourly rates.


Case work

This includes reading or preparing lengthy summaries, letters, reports, etc - is charged for at the same hourly rates.


Medicines

Homeopathic medicines, nutritional supplements, conventional drugs, etc. are not included in the above fees.


Investigations

Laboratory tests, x-rays, scans, etc. are not included in the above fees.

When conventional investigations are required, your GP may be happy to arrange for these on the NHS and supply me with copies of the results. 


Late Cancellations, Missed Appointments, etc

  1. Late cancellations and missed appointments will usually result in the full consultation fee being charged.

  2. Arriving substantially late for an appointment will usually be charged for.

  3. We cannot be held financially responsible for you having to cancel travel arrangements or accommodation if in the very rare instance Dr Forsyth has to cancel an appointment due to ill health or another unforeseen circumstance.


Settlement of Fees

  1. Fees should be settled at the time of consultation.

  2. Payment can be made by cash, cheque or bank transfer (account details are available on request).

  3. We do not have card facilities.

  4. Any outstanding fees incur the additional charge of  £5 per month.


Fee Reviews - fees are reviewed annually, usually on 1st April.


Private Medical Insurance (BUPA, PPP, etc.)

Most medical insurance companies recognize me for benefit purposes.  But please note:

  1. It is your responsibility to check before you attend a consultation that your company will cover you and to what extent they will cover you.

  2. Some companies do not cover conventional medical investigations, and some do not cover Biolab investigations.

  3. Some companies have an upper limit per consultation and may not cover the whole fee for a consultation. 

  4. A letter of referral from your GP is often necessary.

  5. It is essential that you to settle fees at the time of consultation - we will provide a receipt so that you may reclaim the fee from your insurance company. If this is not possible, I require authorisation in writing from your insurance company well before your consultation, detailing the extent to which they are prepared to cover my fees

  6. Unfortunately BUPA decided to stop funding homeopathic treatment in 2012.

For further details please contact my secretary. 


NHS Referrals

These are possible, but entirely depend on your GP, his Primary Care Group policy or the Area Health Authority (the latter for an Extra-Contractual Referral, or “ECR”).  I will require a letter from your GP confirming this well before your consultation.


CANCELLATIONS

  1. Please give us as much notice as possible if you need to cancel an appointment - we have patients waiting for the opportunity of earlier appointments - due to a very long waiting list.

  2. If you need to cancel appointments of an hour or more, please ensure that you give a minimum of FIVE full working days notice; for shorter appointments please give three full working day's notice. 


FEEDBACK

Together with my staff, I try to maintain the highest standard of care.  Please let me know if you feel that we are succeeding or failing in any areas or not meeting your wishes or requirements.  Constructive criticism is always welcomed. 

If you have any reason to make a complaint, a copy of our Complaints Procedure is available for download here or by post from my office on request.


PRACTICE INFORMATION PDF

People do not come for help to change their past but to change their future

Milton Erikson

People do not come for help to change their past but to change their future


Milton Erikson

Practice Information

North Cottage Surgery

Reigate

Doubt is not a pleasant condition, but certainty is absurd
Voltaire

Doubt is not a pleasant condition, but certainty is absurd


Voltaire

He who binds to himself a joy
Does the winged life destroy
But he kisses the joy as it flies
Lives in eternity's sunrise

William Blake

He who binds to himself a joy

Does the winged life destroy

But he kisses the joy as it flies

Lives in eternity's sunrise


William Blake

Happiness is not having what you want, but wanting what you have

Rabbi Hyman Schachtel
The Real Enjoyment of Living, 1954

Happiness is not having what you want, but wanting what you have


Rabbi Hyman Schachtel

The Real Enjoyment of Living, 1954